Sometimes you want to expand your team's knowledge. Or learn about the newest developments. Our workshop helps you get it done.
Depending on your needs, we can add a coaching track to the workshop. Your team applies what they've learnt in the workshop, and we check their work and provide feedback. For as long as you want.
Chatbots: flow design & conversational copy
Is your organisation thinking about getting its own chatbot? To take away pressure from your call centre, to optimise the speed with which customers can make arrangements or to become even more innovative? During this training you’ll learn how to make your chatbot a success.
The success of your online channels is determined by a positive user experience, or "UX". This user experience is shaped in part by your texts, known as UX copy. How do you tell your users exactly what they want to know? And how do you meet their wants, needs and emotions? You will find out in this workshop.